FAQS
ORDERS & DELIVERY
WHERE IS MY ORDER?
Once you have placed your order, you should receive an order confirmation to the email address you used when placing your order along with an AML order number. If you click to view my order, you can view a digital version of your order confirmation which will also display your tracking number.
Please remember that standard delivery is 3-5 working days from dispatch. Please allow the full 5 working days (excluding weekends and bank holidays) for your order to arrive. If you ordered on next-day delivery before 4 pm Monday-Friday and you haven’t yet received your order, please get in touch with us. If you ordered on the next day but after 4 pm, your order will be delivered the following next working day.
CAN I TRACK MY ORDER?
Yes, you can track your order on the Royal Mail website here by entering the tracking number provided on your digital order confirmation. To access this, click view my order on your order confirmation email.
HOW DO I PLACE AN ORDER?
To place an order on our website, simply choose the item(s) you would like to purchase, then select the color and the size and click add to bag. Your basket will then show on the right. Unless you have other items you wish to purchase, click go to checkout to take you to the checkout page. Please enter your contact and delivery information using the form on the left, and enter any discount/promo code you may have on the right. Then click continue to shipping to go to the delivery options page where you can choose from either standard delivery or next-day tracked delivery. Click continue to payment where you will find the payment information form. Once you have entered your details, click pay now to place your order.
CAN I AMEND OR CANCEL MY ORDER?
To amend or cancel your order, please use the Contact Us form with your AML order number, providing the email address that you entered at checkout. We ask that only the billpayer contacts us about the order for reasons of GDPR.
Due to a quick turnaround in our warehouse, we can’t guarantee the amendment or cancellation will be processed in time, however, our team will try their best to action your request as soon as possible.
WHAT PAYMENT OPTIONS ARE AVAILABLE?
We offer payment via bank or credit card (Visa, Maestro, Mastercard, American Express), and we also pay by PayPal and amazon payment methods
WHAT DELIVERY OPTIONS CAN I CHOOSE FROM?
We offer two delivery types. You have the option of:
- Standard tracked delivery (3-5 working days): free on orders
- Next day tracked delivery (next working day): £6.99 - order by 4 pm Monday-Friday